Refund Policy
1. Digital, personalised content
Each Page is unique digital content delivered automatically the moment your payment is confirmed. Before paying you confirm that you want us to deliver right away and that you understand that you lose the statutory 14-day right of withdrawal once the Page is delivered (Directive 2011/83/EU, Art. 16(m)). Refunds are therefore not available simply because you changed your mind after the link went live.
Packs: you can withdraw from a pack within 14 days of purchase as long as you have not used its code, and we refund it in full. Once the code is used for a Page, the rule above applies to the whole pack. If a pack is refunded in full, its code stops working and the Pages made with it are taken down.
2. You see it before you pay
You can see a watermarked preview of your Page, including the full text, before paying. If a line is off, go back, adjust the details and preview again; you can do this several times (fair-use limit: six previews per hour). Paying unlocks the final Page; the rule in Section 1 applies from that moment.
3. We fix problems
If your Page is broken (link does not load, animation fails, text missing) or clearly does not match the preview you approved, tell us at hello@sendawick.com as soon as you notice the problem. We will repair or regenerate it free of charge, and if we cannot, we will refund you in full. Your statutory rights for defective digital content (Directive (EU) 2019/770) last for at least two years from delivery and, for Premium and Extra Pages, for as long as the Page is supplied. They are not affected by Section 1.
4. Not happy after all?
If something else went wrong, write to us within 7 days of payment and tell us what. We will consider a goodwill refund or a free replacement card at our discretion.
5. Content removed for policy violations
No refund is due where a Page is removed because it breached our Content Policy or a Recipient asked for its removal. If a Page is removed with the button on the Page, we tell you by e-mail.
6. How refunds are paid
Payments are processed by our Merchant of Record, Sold through Link, LLC (formerly Lemon Squeezy LLC), 222 Main Street Suite 500, Salt Lake City, UT 84101, USA. Approved refunds are issued by the MoR to the original payment method, usually within 5 to 10 business days. Your receipt from the MoR contains a link to manage your order. When an order is refunded in full, the purchase is undone: the Page is taken down and its content deleted. A partial refund does not affect the Page.
7. Your statutory rights
Nothing in this Policy limits mandatory consumer rights in your country of residence.